1 Year Warranty
To make sure our customers can get the most out of our products, we have 1 year warranty available to cater your needs. Any misuse or abuse of the product will render the warranty void.
Our warranty covers any:
- Malfunctioning of the battery and the motor engine.
- Displacement (Broken) of attachment heads.
- Malfunctioning of the charger.
- Any damages occurred during the process of delivery e.g. external surfaces and internal engine functioning. (This must be claimed within 2 days of product arrival)
If a warranty claim is made and successful, we will resolving the issue by either replacing the faulty part/product or repairing the issue via our manufacturing and engineering team.
- Take photos or videos (if required) of the involved part of the product.
- Send it to firstname.lastname@example.org.
- Our team will review the evidence and provide an outcome in 1 business day.
- Ship the product back to us for repairment or replacement. Delivery cost will be redeemed to you if the receipt of postage is provided to us.
- Sit back and relax! The whole process will take 7-10 business days start counting from the day when we received the device.
If you have any further questions, please don't hesitate to get in touch with us.